"Fantastic feedback! I look forward to taking part again next
—Monique Viljoen-Platts, Vice President of
Customer Support, Yola
"The site analysis is invaluable. We have used the specific
suggestions from ASP judges to help our site get better year after
—Gabe Anderson, Director of Customer Advocacy,
"This is the most cost-effective Web consulting you can get, and
making the Ten Best list is a big goal the whole organization can
rally behind to accomplish."
—David Kay, Principal, DBKay &
"Although Aspect weren't a winner this year, we will be making
enhancements and benefiting from the professional feedback."
—Tom Neary, Director of Services Technology
& Web Excellence, Aspect Communications
"We learned so much about ourselves since we participated in the
10 Best Web Support Sites competition. We have totally revamped our
site and have made all the changes that we could."
—Mary Ketter, Customer Care Manager, DataDirect
An invitation from
The Association of Support Professionals
Would you spend $285 to get a really objective benchmarking analysis
of your Web support site?
If so, let me offer a suggestion: Consider entering our annual "Ten
Best Web Support Sites" competition.
Naturally, the focus of the competition is on the ten top-ranked
sites. But many companies enter even though they know they're
unlikely to end up in the "top ten."
The reason: Everyone who enters gets back a detailed, customized profile of how
their site scored in 25 separate performance categories. And the
report also shows how these 25 scores compare against averages for all
the other entries--precise benchmarks you otherwise couldn't buy at
And the scores you get back aren't just one person's anecdotal opinion.
Every site gets reviewed by five independent analysts, using a scoring system that's been fine-tuned over
the past ten years. If there's an industry-wide yardstick for excellent
Web support, this is it, hands down.
The report you get will show how your site compares against your peers
in a wide range of areas--usability, design, navigation, knowledgebase
and search implementation, interactive features (forums, e-mail, chat,
etc.), the quality of customer experience, technology, use of metrics,
and much more. You'll see where your site is delivering state-of-the-art
self-service, and where you need to catch up to the competition.
We also let you take company size into account in analyzing your
performance. Bigger companies (over $500 million in sales) are
benchmarked against their peers, smaller companies against a completely
Not a bad deal for an entry fee of just $285...
Think about the value of this kind of independent, objective assessment
the next time you're lobbying for budget dollars for a site upgrade. Or
looking for recognition for a job well done. As the folks from
MasterCard might say: "Priceless."
If you're curious about how the "best sites" process works, just look
through the links in the navigation box at top left.
You'll find a copy of the scoring system, an FAQ, and an entry form.
And if our Web site leaves you with any nagging questions, drop me a
note and I'll try to help.
I look forward to seeing your entry!
Al Hahn, executive director
Association of Support Professionals
38954 Proctor Blvd., #396
Sandy, Oreg. 97005
503/668-9004 ext. 2