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The Awards
2015 Awards

Why Enter?


"Fantastic feedback! I look forward to taking part again next year."
—Monique Viljoen-Platts, Vice President of Customer Support, Yola

"The site analysis is invaluable. We have used the specific suggestions from ASP judges to help our site get better year after year."
—Gabe Anderson, Director of Customer Advocacy, Articulate

"This is the most cost-effective Web consulting you can get, and making the Ten Best list is a big goal the whole organization can rally behind to accomplish."
—David Kay, Principal, DBKay & Associates

"Although Aspect weren't a winner this year, we will be making enhancements and benefiting from the professional feedback."
—Tom Neary, Director of Services Technology & Web Excellence, Aspect Communications

"We learned so much about ourselves since we participated in the 10 Best Web Support Sites competition. We have totally revamped our site and have made all the changes that we could."
—Mary Ketter, Customer Care Manager, DataDirect Technologies  >  Why enter?

An invitation from
The Association of Support Professionals

Dear colleague,

Would you spend $395 to get a really objective benchmarking analysis of your Web support site?
If so, let me offer a suggestion: Consider entering our annual "Ten Best Web Support Sites" competition.
Naturally, the focus of the competition is on the ten top-ranked sites. But many companies enter even though they know they're unlikely to end up in the "top ten."

The reason: Everyone who enters gets back a detailed, customized profile of how their site scored in 25 separate performance categories. And the report also shows how these 25 scores compare against averages for all the other entries--precise benchmarks you otherwise couldn't buy at any price.

And the scores you get back aren't just one person's anecdotal opinion. Every site gets reviewed by five independent analysts, using a scoring system that's been fine-tuned over the past ten years. If there's an industry-wide yardstick for excellent Web support, this is it, hands down.
The report you get will show how your site compares against your peers in a wide range of areas--usability, design, navigation, knowledgebase and search implementation, interactive features (forums, e-mail, chat, etc.), the quality of customer experience, technology, use of metrics, and much more. You'll see where your site is delivering state-of-the-art self-service, and where you need to catch up to the competition.
We also let you take company size into account in analyzing your performance. Bigger companies (over $500 million in sales) are benchmarked against their peers, smaller companies against a completely separate group.

Not a bad deal for an entry fee of just $395...

Think about the value of this kind of independent, objective assessment the next time you're lobbying for budget dollars for a site upgrade. Or looking for recognition for a job well done. As the folks from MasterCard might say: "Priceless."

If you're curious about how the "best sites" process works, just look through the links in the navigation box at top left.

You'll find a copy of the scoring system, an FAQ, and an entry form. And if our Web site leaves you with any nagging questions, drop me a note and I'll try to help.

I look forward to seeing your entry!

Al Hahn
Executive Director
Association of Support Professionals
38954 Proctor Blvd. #396
Sandy, OR 97005
503/668-9004 ext. 2