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ASPonline.com
> Resources
> Organizations |
Organizations
This is a list of associations and Web sites that are useful sources
of research and services for support organizations. We're always happy
to list additional organizations; however, please note that this is
not a list of consultants or vendors. If you find that any of these
sites are currently inactive, let us know and we'll remove them.
Association for Services Management International:
Conferences, jobs, market research reports.
http://www.afsmi.org
Association of Support Professionals:
Research reports, publications, support awards, jobs.
http://www.asponline.com
The Call Center Directory:
Online discussion forum, directories.
http://www.prefsolutions.com
Call Center Learning Center: Free
articles and tutorials; bookstore, and call center industry
yellow pages.
http://www.call-center.net
Call Center Network Group: Programs and
services for contact center managers.
http://www.ccng.com
ContactCenterWorld.com:
Web-based organization; lots of research papers; conference.
http:www.contactcenterworld.com/main.asp
CRMXchange: Portal site for CRM information.
http://www.crmxchange.com
Customer Care Institute: Online
workshops; vendor/partner resource guide.
http://www.customercare.com
Consortium for Service Innovation
http://www.serviceinnovation.org
Customer Service Group:
Resource for books, newsletters and surveys.
http://www.customerservicegroup.com
Government Customer Support Community
of Practice:
Newsletter, conference, awards.
http://www.fedhelpdesk.osf.noaa.gov
Help Desk Institute: Membership
organization for help desk managers; training, publications,
conferences, jobs.
http://www.helpdeskinst.com
Incoming Calls Management Institute
(ICMI):
Seminars, publications, consulting.
http://www.incoming.com
Information Technology Services Marketing
Association: Online library for members, educational
resources and events.
http://www.itsma.com
International Customer Service Association:
Membership based organization for the customer service
industry.
http://www.icsa.com
ITtoolbox CRM: Discussion groups, CRM
product listings.
http://crm.ittoolbox.com
Northwest Call Center Professionals:
Pacific Northwest roundtable; focus on operational issues.
http://www.hthts.com/nwccp.htm
The Resource Center: Books,
seminars and videos.
http://www.the-resource-center.com
Service & Support Professionals Association:
Extensive resources for support professionals.
http://www.thesspa.com
Tech Support Alliance Network:
Organization for multi-vendor support providers.
www.tsanet.org
Tech Professional Services Association:
Events and research.
www.tpsaonline.com
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