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The CallCenter Insider: News compiled by Call Center Magazine; weekly.

CRM eWeekly: News and case studies compiled by CRM Magazine; weekly.

CRM News Digest: News headlines from the CRM Today Web site; weekly.

CRMAdvocate: News, stock quotes, webcasts for the support and services business; daily.

CRMzine: Headlines and article abstracts from the CRM Today Web site; bi-weekly. News and research about the customer relationship management business; bi-weekly. Customer service articles, forum and free newsletter. News and research about managing customer service agents; weekly. News and research about the customer support industry, weekly.


Customer Centricity: Insights into better customer service and customer advocacy by Craig Bailey; twice-monthly.

Customer Reach: Consultant Colin Taylor's advice on customer interaction issues; monthly.

Customers Rock!: Becky Carroll's blog on customer-centric business.

eSharings: Commentary by speaker, writer and consultant Ivy Meadors; occasional.

The FT Word: Commentary by support consultant Françoise Tourniaire; monthly.

Perceptions & Realities: Consultant and speaker Naomi Karten's commentary on service effectiveness; occasional.

Professional Services Journal: Articles on services marketing and management from Alexander Consulting; monthly.

PSO Insights: Jim Alexander and Mark Hordes of Alexander Consulting on managing professional services organizations; monthly.

The Verghis View: Articles on global service issues by Phil Verghis and others; monthly.


AFSMI NewsLine: Association and industry news from AFSM International; quarterly.

ASP Gazette: Research and services alert from the Association of Support Professionals; monthly.

HDI Industry Insider: Articles on help desk topics from the Help Desk Institute; bi-weekly.

Service Management: Articles from the Help Desk Institute on enterprise help-desk support; bi-weekly.

ITSMA E-zine: Articles from the Information Technology Services Marketing Association; monthly.

SSPA News: Articles and news from the Service and Support Professionals Association; weekly.

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