The CallCenter Insider:
News compiled by Call Center Magazine; weekly.
News and case studies compiled by CRM Magazine; weekly.
CRM News Digest:
News headlines from the CRM Today Web site; weekly.
News, stock quotes, webcasts for the support and services business; daily.
Headlines and article abstracts from the CRM Today Web site; bi-weekly.
News and research about the customer relationship management business;
Customer service articles, forum and free newsletter.
News and research about managing customer service agents; weekly.
News and research about the customer support industry, weekly.
Insights into better customer service and customer advocacy by
Craig Bailey; twice-monthly.
Consultant Colin Taylor's advice on customer interaction issues;
Becky Carroll's blog on customer-centric business.
Commentary by speaker, writer and consultant Ivy Meadors; occasional.
The FT Word:
Commentary by support consultant Françoise Tourniaire; monthly.
Perceptions & Realities:
Consultant and speaker Naomi Karten's commentary on service
Articles on services marketing and management from Alexander
Jim Alexander and Mark Hordes of Alexander Consulting on managing
professional services organizations; monthly.
Articles on global service issues by Phil Verghis and others;
Association and industry news from AFSM International; quarterly.
Research and services alert from the Association of Support
HDI Industry Insider:
Articles on help desk topics from the Help Desk Institute;
Articles from the Help Desk Institute on enterprise help-desk
Articles from the Information Technology Services Marketing
Articles and news from the Service and Support Professionals
Interested in hearing about survey projects, Web awards, new ASP
reports, and chapter events?
Join our special ASP Alert e-mail