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    ASPonline.com  >  Resources  >  Newsletters

Newsletters

NEWS

The CallCenter Insider: News compiled by Call Center Magazine; weekly.
http://www.commweb.com/newsletter.jhtml

CRM eWeekly: News and case studies compiled by CRM Magazine; weekly.
http://www.destinationcrm.com/Newsletters

CRM News Digest: News headlines from the CRM Today Web site; weekly.
http://www.crm2day.com/newsletters

CRMAdvocate: News, stock quotes, webcasts for the support and services business; daily.
http://www.crmadvocate.com/

CRMzine: Headlines and article abstracts from the CRM Today Web site; bi-weekly.
http://www.crm2day.com/newsletters

CRMIndustry.com: News and research about the customer relationship management business; bi-weekly.
http://www.crmindustry.com

CustomerServiceManager.com: Customer service articles, forum and free newsletter.
http://www.customerservicemanager.com

RecognizeServiceExcellence.com: News and research about managing customer service agents; weekly.
http://www.recognizeserviceexcellence.com

SupportIndustry.com: News and research about the customer support industry, weekly.
http://www.supportindustry.com


CONSULTANTS

Customer Centricity: Insights into better customer service and customer advocacy by Craig Bailey; twice-monthly.
http://www.customercentricity.biz/newsletterhome.htm

Customer Reach: Consultant Colin Taylor's advice on customer interaction issues; monthly.
http://www.thetaylorreachgroup.com

Customers Rock!: Becky Carroll's blog on customer-centric business.
http://www.customersrock.net

eSharings: Commentary by speaker, writer and consultant Ivy Meadors; occasional.
http://hthts.com/newsletter_main.htm

The FT Word: Commentary by support consultant Françoise Tourniaire; monthly.
http://www.ftworks.com/index_files/page0006.htm

Perceptions & Realities: Consultant and speaker Naomi Karten's commentary on service effectiveness; occasional.
http://www.nkarten.com/newslet.html

Professional Services Journal: Articles on services marketing and management from Alexander Consulting; monthly.
http://www.internetviz-newsletters.com/PSJ/

PSO Insights: Jim Alexander and Mark Hordes of Alexander Consulting on managing professional services organizations; monthly.
http://www.internetviz-newsletters.com/psoinsights/

The Verghis View: Articles on global service issues by Phil Verghis and others; monthly.
http://www.verghisgroup.com/resources.html


ASSOCIATIONS

AFSMI NewsLine: Association and industry news from AFSM International; quarterly.
http://www.afsmi.org/resources/Newsline/newsline.asp

ASP Gazette: Research and services alert from the Association of Support Professionals; monthly.
http://www.asponline.com/

HDI Industry Insider: Articles on help desk topics from the Help Desk Institute; bi-weekly.
http://www.thinkhdi.com/resources/publications/newsletters.aspx

Service Management: Articles from the Help Desk Institute on enterprise help-desk support; bi-weekly.
http://www.thinkhdi.com/resources/publications/newsletters.aspx

ITSMA E-zine: Articles from the Information Technology Services Marketing Association; monthly.
http://www.itsma.com/News/ezine/

SSPA News: Articles and news from the Service and Support Professionals Association; weekly.
http://www.thesspa.com/sspanews/


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