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ASPonline.com
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Newsletters
NEWS
Agent Development Insider:
Articles on improving call center efficiency; monthly.
http://www.commweb.com/trends/49901528
The CallCenter Insider:
News compiled by Call Center Magazine; weekly.
http://www.commweb.com/newsletter.jhtml
CRM eWeekly:
News and case studies compiled by CRM Magazine; weekly.
http://www.destinationcrm.com/newsletter/
CRM News Digest:
News headlines from the CRM Today Web site; weekly.
http://www.crm2day.com/newsletters
CRMAdvocate:
News, stock quotes, webcasts for the support and services business; daily.
http://www.realmarket.com/
CRMzine:
Headlines and article abstracts from the CRM Today Web site; bi-weekly.
http://www.crm2day.com/newsletters
CRMIndustry.com:
News and research about the customer relationship management business;
bi-weekly.
http://www.crmindustry.com
Customer Centricity:
Insights into better customer service and customer advocacy by
Craig Bailey; twice-monthly.
http://www.customercentricity.biz/newsletterhome.htm
CustomerServiceManager.com:
Customer service articles, forum and free newsletter.
http://www.customerservicemanager.com
No Frontiers!:
News and commentary about call center topics; weekly.
http://www.contactcenterworld.com/main.asp
RecognizeServiceExcellence.com:
News and research about managing customer service agents; weekly.
http://www.recognizeserviceexcellence.com
SupportIndustry.com:
News and research about the customer support industry, weekly.
http://www.supportindustry.com
CONSULTANTS
Customer Reach:
Consultant Colin Taylor's advice on customer interaction issues;
monthly.
http://www.thetaylorreachgroup.com
Customers Rock!:
Becky Carroll's blog on customer-centric business.
http://www.customersrock.net
eSharings:
Commentary by speaker, writer and consultant Ivy Meadors; occasional.
http://hthts.com/newsletter_main.htm
The FT Word:
Commentary by support consultant Françoise Tourniaire; monthly.
http://www.ftworks.com
Insights:
Collaborative newsletter by Fred Van Bennekom, Kristin Robertson,
and Joe Barkai; monthly.
http://www.greatbrook.com/insights_sample.htm
Perceptions & Realities:
Consultant and speaker Naomi Karten's commentary on service
effectiveness; occasional.
http://www.nkarten.com/newslet.html
Professional
Services Journal:
Articles on services marketing and management from Alexander
Consulting; monthly.
http://www.internetviz-newsletters.com/PSJ/
PSO Insights:
Jim Alexander and Mark Hordes of Alexander Consulting on managing
professional services organizations; monthly.
http://www.internetviz-newsletters.com/psoinsights/
The Verghis
View:
Articles on global service issues by Phil Verghis and others;
monthly.
http://www.verghisgroup.com/resources.html
ASSOCIATIONS
AFSMI NewsLine:
Association and industry news from AFSM International; weekly.
http://www.afsmi.org/
ASP Gazette:
Research and services alert from the Association of Support
Professionals; monthly.
http://www.asponline.com/
HDI Industry Insider:
Articles on help desk topics from the Help Desk Institute;
bi-weekly.
http://www.thinkhdi.com/publications/newsletter/
IT
Infrastructure Management:
Articles from the Help Desk Institute on enterprise help-desk
support; bi-weekly.
http://www.thinkhdi.com/publications/eZine/
ITSMA E-zine:
Articles from the Information Technology Services Marketing
Association; monthly.
http://www.itsma.com/News/ezine/
The Muns Report:
Commentary by Help Desk Institute founder Ron Muns; bi-weekly.
http://www.thinkhdi.com/publications/munsReport/
SSPA News:
Articles and news from the Service and Support Professionals
Association; weekly.
http://www.thesspa.com/sspanews/
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