member login  |  privacy policy  |  contact us
      Home  |  FAQ  |  Awards  |  Reports  |  Library  |  Jobs  |  Consultants  |  Join  |  Order
   Inside
-Order form
-Member login
-Other ASP reports
    ASPonline.com  >  Reports  >  Doing More With Less
 

       Image



Doing More With Less
Publication date: 1/03


Executive summary

It's no secret that support managers are under exceptional pressure these days to cut costs and improve overall efficiency.

This survey report contains dozens of suggestions, contributed by ASP members and support experts, about how to fine-tune their operations in the following areas:

  • Web support
  • Technology & automation
  • Operations
  • Long-term efficiencies
  • Workflow


Copies of the survey are free to ASP members in the members-only area.

Join the ASP  |  ASP membership info