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www.ASPonline.com
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ASP Forum
Enterprise Support
"Traditionally, we've done a good job by simply answering customer
questions over the phone. But now we're serving many more enterprise
customers, and they say we should provide better 'pro-active' services
(their word). Any advice about what services we should add—and how we
should figure the ROI?"
—Morris from Memphis
Dear Morris:
We've heard from Tracy Larimer of RightNow Technologies, who has submitted
a company white paper that's right on point.
Check it out for some good ideas.
[If you have an answer, send your comments to ASP Forum editor
Jane Farber at jfarber@asponline.com, and we'll
post your feedback below.]
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