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Tracking Time

"My support staff performs lots of different tasks during the day, some of which take just a few minutes. I'd like to figure out how to allocate their time on average, but I can't walk around with a stopwatch and they probably won't fill out time sheets accurately. Help!"

—Lonnie from Louisville                           





[If you have any advice on this question, please send an email to membership director Jane Farber at jfarber@asponline.com, and we'll post your feedback.]