|
The Awards
|
|
SATISFACTION
GUARANTEED
"The Year's Ten Best Web Support Sites" comes with an unconditional
guarantee: If you're not satisfied with the book for ANY reason,
just send your copy back and we'll issue a prompt refund.
No questions asked.
|
|
|
|
ASPonline.com >
Web Support Awards
|
ASP Announces "Best Web Support" Winners
for 2008
The Association of Support Professionals (ASP) has announced the winners
of its eleventh annual "Ten Best Web Support Sites" competition, a
prestigious award that showcases excellence in online service and
support. The announcement was made at the Services Industry Summit in
Charleston, S.C., at a ceremony on April 22.
The 2008 winners include (in alphabetical order) eight Open Division
entries—Check Point Software Technologies, Cisco Systems, Dell,
Intuit, Juniper Networks, McAfee, Mentor Graphics, and Novell. In
addition, two companies—Articulate and MadCap Software—were
named winners in the Small Company Division.
Novell was also named to the ASP's Web Support Hall of Fame, which
honors sites that have been named among the "Ten Best" for at least
four years.
The award winners were selected by a panel of judges with expertise in
Web support design and implementation, using a scoring system based on
25 separate performance criteria. The evaluation process covers the
following areas:
Overall usability, design, and navigation
Knowledgebase and search implementation
Interactive features
Customer experience
The major site development challenge
The ten winning sites will be profiled in a book called "The Ten Best
Web Support Sites of 2008," to be published by the ASP in June.
"As these ten sites demonstrate, Web support has come a long, long
way in the past decade," says ASP executive director Jeffrey Tarter.
"The industry has learned how to deliver a huge amount of information
and support services in a form that delights customers--and every year,
the standard of excellence rises even higher."
The Association of Support Professionals is an international membership
organization for customer support managers and professionals. In
addition to its annual "Ten Best" awards, the ASP publishes research
reports on a wide range of support topics, including support
compensation, services marketing, and fee-based support.
|
|
2007 edition on sale now
If you're upgrading your Web support site, you know how tough it is
to find examples of best practices, metrics, design guides, or even
hints about what other developers are trying to do these days.
You want to spend your budget implementing great new
ideas—not wrestling with old problems other people have
already solved.
The good news is, there's a wonderful source of helpful
information—a 166-page report called "The Year's Ten Best Web
Support Sites." Published by the Association of Support Professionals,
the ASP's annual "Best Sites" report is full of metrics and
behind-the-scenes advice about how technology companies have taken
good sites and made them much, much better.
Browse this book and you'll get a guided tour of each site's most
important features, complete with detailed screen shots that show
exactly how key elements have been implemented (many of these sites
are password protected, so the general public never sees them). And
you'll hear each site's developers explain their development
strategies, the challenges they overcame, and the reaction they got
from customers.
Moreover, these sites truly define "best practices" in Web support.
They've been chosen by a rigorous review process that looks at 25
different performance metrics, including usability, design,
knowledgebase implementation, interactive features, use of technology,
customer experience, overall strategy, and much more.
"The Year's Ten Best Web Support Sites" is full of the kind of data
you need to forecast call deflection rates and keep complex projects
on track. But perhaps the greatest value you'll get from these top
support sites is the fresh perspectives they can bring to your site
enhancement process. Support managers often pass around a copy of the
"Ten Best Sites" book among team members until it's falling apart.
"People find new ideas and become advocates," one manager says. "They
go off and do more research on their own, and then we really get the
juices flowing."
If you'd like to get your own creative juices flowing, click here to
see a secure order form. We'll
rush a copy to you, and you'll quickly discover a new world of ideas
and insights about great Web support!
|
|
|
|
The Winners
|
2008 Winners
OPEN DIVISION
Check Point
Software
Technologies
Cisco Systems
Dell
Intuit
Juniper Networks
McAfee
Mentor Graphics
Novell
SMALL COMPANY DIVISION
Articulate
MadCap Software
|
|
|
