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at any time.   >   Frequently Asked Questions

What is the ASP?
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best Web Support Sites" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, fee-based support, and services marketing. The ASP also provides its members with discounts and career development services.

How many members do you have?
Currently, we have more than 1,200 individual members.

What is the membership profile?
The people who belong to the ASP are primarily managers, analysts, and other professionals who run tech support organizations in software and technology companies. They support products ranging in price from a few dollars to several hundred thousand  dollars, and their support groups range in size from one or two individuals to several thousand.

How do I become a member?
Joining the Association is easy. You can sign up via our secure sign-up page. Or you can print out the sign-up form and mail it to us:

Association of Support Professionals
38954 Proctor Blvd., #396
Sandy, Oreg. 97055
tel: 503/668-9004

If you sign up with the online order form you'll receive your user name and password within 24 hours (on business days), allowing you full access to our reports online.

What benefits come with ASP membership?
ASP members automatically receive all our reports and surveys free of charge. These reports are made available online to members only, and can be accessed at any time with your user name and password.

Members receive the ASP Gazette, a monthly e-mail newsletter. The Gazette keeps members informed of ASP activities, forthcoming reports, new publications and discounts, and it's also a forum for dialogue between the ASP and its members.

The Members Only section of our Web site is also a powerful networking tool for support professionals. The online Member Directory contains a complete listing of our member base, indexed by name, company, and state/province. The directory allows members to easily contact other members in their area.

We also negotiate substantial member discounts for conferences, seminars, and other support-related services.

When I sign up, does my company become a member too?
No. The ASP is a professional organization that enrolls only individuals, not companies. Although your company name will be listed with you in our membership directory, your company is not a member. We do offer corporate memberships at a the rate of $750/year for an unlimited number of members. For more information, please contact Christi Johnson.

How long are memberships and how do they renew?
ASP memberships run for twelve months, starting whenever you join. When your membership is up for renewal, you'll be sent a renewal notice asking you if you'd like to renew your membership. Memberships are never automatically renewed.

Do you sell my e-mail address?
We do not rent out our members' e-mail addresses, and your affiliation with our organization is never disclosed to anyone outside of our membership.

Where can I get answers to support management questions?
Executive director Al Hahn is always happy to answer questions about the ASP's research reports and other topics that we may have not yet explored in depth. In addition, we have assembled a group of independent consultants who have agreed to provide at least an hour of free advice to our members.

Do you accept vendor advertising on your Web site?
We invite conference and seminar producers to extend registration discounts to our members, which we post on the Members-Only log-in page. In general, however, the ASP Web site is an ad-free zone.

Does the ASP run a conference?
We run a few workshops and seminars, and in 2014 we partnered with two other associations for a conference in the Chicago area.

Any questions? Feel free to contact us.