ASP Announces a New Executive Director
I'm delighted to announce that the Association of Support Professionals
has a new executive director. Effective immediately, Al Hahn of Hahn
Consulting will take over as the ASP's chief executive officer, backed up
by Dale Nylen as membership director.
Al is a very old friend who brings exactly the right credentials to
deliver on the ASP's mission. He has been an active member since 1995,
the year the ASP was founded, and he's also served as president of the
Association for Services Management International (AFSMI), which for many
years operated joint chapter meetings with the ASP. Al has built a
highly-regarded consulting practice, he's a prolific author, and he gets
rave notices as a speaker and workshop moderator. Most importantly, he
knows the support and services world intimately—and he's
enthusiastic about the same quirky little issues that we all know matter
so much to the ASP community.
In particular, Al is a leading expert in services pricing and marketing,
two areas that have emerged as key drivers for growth-oriented managers
in technology companies. We've already announced an expanded research
focus on pricing, so Al's experience will pay big dividends almost
We're also moving our membership and order fulfillment from Massachusetts
to Al's home state of Oregon, which we're trying to make as seamless as
possible. But if something falls into that 3,000-mile crack, please be
forgiving. Whoever invented the term "flipping a switch" never dealt with
database migration, merchant accounts, ISPs, and all the other
infrastructure stuff that keeps our back office functioning.
On a personal note: I'll still be on the scene, though (hopefully) with
less day-to-day involvement in administrative details. There are research
projects that I expect to help develop, a major update of our Web awards
scoring system, and some workshops that are way too much fun to give up.
The rest... well, my plan is to have no plan, at least for a while.
Stay in touch!
Jeffrey Tarter, founder
The Association of Support Professionals
September 5, 2012