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-2011 Tech Support
 Salary Survey (free)
    ASPonline.com  >  2012 Tech Support Salary Survey questionnaire


2012 ASP Technical Support Salary Survey Questionnaire


Deadline: February 20, 2012        

Dear colleague,

Are your tech support salaries in line with current industry standards? To help provide you with data to answer this critical question, the Association of Support Professionals (ASP) conducts an annual support salary survey that provides the industry's most detailed look at support compensation trends.

The ASP survey, to be published in February, supplies comparative salary benchmark by job title (seven categories), company size, product price, and employee skill level. We invite you to help with this project by filling out this brief questionnaire. In return, we'll send you a complimentary copy of the final report as soon as it's published. (As always, individual survey responses will be kept strictly confidential.)

If you'd like to review last year's survey, incidentally, a copy is available
on the ASP Web site at http://www.asponline.com/11salary.pdf.

Again, many thanks for your help.


Jeffrey Tarter
executive director


1. Company Demographics
•  Company's primary business:
   Software developer/publisher
Other (please describe)
   Outsourcer

•  What is the retail price (or equivalent) of your best-selling product or configuration:
$
•  Where is your primary tech support center (by state)?
•  Annual company revenues (optional):
Under $1 million
$1-$10 million
Over $10 million
Over $100 million

•  Total number of employees in your tech support organization:


2. Compensation Levels
What are your average annual salary rates, exclusive of benefits, for the following positions? (Please use the accompanying job descriptions to match your actual positions to categories on this questionnaire.)

•  Senior support executive (vice president or director)
Coordinates activities and budgets of multiple support groups or sites. Meets regularly with senior corporate management and key customers.
$

•  Department manager
        Manages day-to-day activity of a single support center staff.
$
•  Analyst/Project Manager
        Manages major business activity; usually has no direct reports.
$
If you have more than 10 employees in the following categories, please identify
average pay levels for the least-skilled one-third, most-skilled one-third, and average-skilled one-third.
If less than 10 employees, use the “average-skilled” line only:

•  Senior support technician
        Answers escalated calls; may function as a group or team leader.

Average-skilled      $
Least-skilled          $
Most-skilled           $
•  Field support technician
        Provides on-site service, primarily for enterprise products.

Average-skilled      $
Least-skilled          $
Most-skilled           $
•  Support technician
        Provides first-level solutions, primarily over the phone.

Average-skilled      $
Least-skilled          $
Most-skilled           $
•  Customer service rep
        Answers routine service questions, routes calls to technicians.

Average-skilled      $
Least-skilled          $
Most-skilled           $


Name and address of person(s) who should receive a free copy of the final report:

Respondent:
Name
Title
Company
Address
City/State/Zip
Phone
E-mail
Other:
Name
Title
Company
Address
City/State/Zip
Phone
E-mail
Please submit this survey questionnaire to the ASP by February 20, 2012.
 Telephone: 617/924-3944     Fax: 617/924-7288