2012 Tech Support Salary Survey
2012 Technical Support Salary Survey
Publication date: 2/12
For the past seventeen years, the Association of Support
Professionals has conducted an annual survey of tech support
salaries among technology companies that is widely noted for its
accuracy and consistency. The 2012 survey, which reflects data
from 107 support organizations with more than 7,000 support
employees, reveals that pay levels in most job categories have
remained relatively flat over the past two years.
"The most interesting trend, however, is that salaries are
converging across traditional demographic categories," says ASP
executive Jeffrey Tarter. "Pay levels for support employees now
tend to mirror the policies of the largest enterprise software
companies, which we estimate now employ more two-thirds of all
support managers and front-line agents.
"There aren't many safe niches left where it's possible to hire
talented people at bargain prices," Tarter notes.
The report shows pay levels for seven major job categories,
including senior support executives, department managers,
analyst/project managers, senior support technicians, field
support technicians, support technicians, and customer service
The report provides comparative compensation data based on the
- Skill level
- Company revenues
- Support organization size
- Product price
Copies of the survey are free to ASP members in the
Copies of the 2011 Salary Survey are now also free for non-members.
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