SMALL COMPANY DIVISION
2011 Awards Announcement
ASP Announces Ten Winners for
The Association of Support Professionals (ASP) has announced the
winners of its fourteenth annual "Ten Best Web Support Sites"
competition, a prestigious award that showcases excellence in online
service and support.
"Best Web Support Sites of 2011"
The 2011 winners include (in alphabetical order) six Open Division
entries—CheckPoint Software Technologies, Cisco Systems,
Hewlett Packard, Juniper Networks, Nokia, and Red Hat. In addition,
four companies—Ariba, Genetec, TiVo, and Websense—were
named winners in the Small Company Division.
The award winners were selected by a panel of judges with expertise
in Web support design and implementation, using a scoring system
based on 25 separate performance criteria. The evaluation process
covers the following areas:
Overall usability, design, and navigation
Knowledgebase and search implementation
The major site development challenge
The ten winning sites will be profiled in a book called "The Ten
Best Web Support Sites of 2011," to be published by the ASP in
"Year after year, we've watched technology companies enhance the
quality of their Web-based customer support," says ASP executive
director Jeffrey Tarter. "For most technology companies, Web
support sites have become the primary channel for interacting
with their user community, and there seems to be little doubt
that a well-executed Web support strategy pays large dividends
in terms of customer loyalty and competitive differentiation."
The Association of Support Professionals is an international
membership organization for customer support managers and
professionals. In addition to its annual "Ten Best" awards, the
ASP publishes research reports on a wide range of support topics,
including fee-based support, services marketing, financial ratios,
and support compensation. The ASP also hosts open-access
discussion forums and a job board on LinkedIn.
For additional information, please contact:
Jeffrey Tarter, executive director
Association of Support Professionals
122 Barnard Ave., Watertown, MA 02472