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The Awards

2010 Winners

  • Check Point
  • Cisco Systems
  • IBM Corp.
  • Juniper Networks
  • Microsoft (Xbox)
  • Novell

  • Blackbaud
  • Deltek
  • Jive Software
  • Websense

  • Announcement

    2011 Awards

    Deadline for the 2011 awards competition is Friday, March 4.

    The Judges  >  2010 Awards Announcement

    ASP Announces "Best Web Support"
    Winners for 2010

    The Association of Support Professionals (ASP) has announced the winners of its thirteenth annual "Ten Best Web Support Sites" competition, a prestigious award that showcases excellence in online service and support.

    The 2010 winners include (in alphabetical order) six Open Division entries—CheckPoint Software Technologies, Cisco Systems, IBM, Juniper Networks, Microsoft (Xbox), and Novell. In addition, four companies—Blackbaud, Deltek, Jive Software, and Websense—were named winners in the Small Company Division.

    The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:

  • Overall usability, design, and navigation
  • Knowledgebase and search implementation
  • Interactive features
  • Customer experience
  • The major site development challenge

  • The ten winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2010," to be published by the ASP in July.

    "We see a good many repeat appearances every year among our 'Best Sites' winners, which is typical of most competitions that reflect sustained effort," says ASP executive director Jeffrey Tarter. "This year, however, four of our winners were brand-new awards participants. It's encouraging to see that newcomers have a real chance to overtake well-established market leaders, at least in the world of Web support."

    The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn.

    For additional information, please contact:
    Jeffrey Tarter, executive director
    Association of Support Professionals
    122 Barnard Ave., Watertown, MA 02472