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ASPonline.com >
Reports >
2008 Tech Support Salary Survey
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2008 Technical Support Salary Survey
Publication date: 2/08
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Executive summary
For the past thirteen years, the Association of Support
Professionals has conducted an annual survey of tech support salaries
among technology companies that is widely noted for its accuracy and
consistency. The 2008 survey, which reflects data from 148 support
organizations with more than 22,000 support employees, shows
substantial across-the-board gains for support compensation.
The report identifies five factors that seem to be pushing support
pay levels higher:
- Competition for talent, especially in such niche disciplines as
Web support and account management.
- Customer pressure for higher-quality support for fee-based
services.
- Higher corporate-wide budgets in most technology companies.
- Fewer entry-level employees, as a result of outsourcing and
less turnover.
- Productivity gains from automation and elimination of low-value
services.
The report shows pay levels for seven major job categories, including
senior support executives, department managers, analyst/project
managers, senior support technicians, field support technicians,
support technicians, and customer service reps.
The report provides comparative compensation data based on the
following variables:
- Skill level
- Company revenues
- Support organization size
- Product price
- Geography (California & Massachusetts)
Copies of the survey are free to ASP members in the
members-only area.
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