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ASPonline.com >
Reports >
2006 Tech Support Salary Survey
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2006 Tech Support Salary Survey
Publication date: 2/06
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Executive summary
For the past eleven years, the Association of Support Professionals has
conducted an annual survey of tech support salaries among software
companies that is widely noted for its accuracy and consistency. The 2006
survey, which reflects data from 171 support organizations with more than
12,000 support employees, shows across-the-board increases in support
compensation for calendar year 2005 ranging from 5% for basic support
technicians to 12.5% for senior executives.
These gains, the report notes, represent an important turnaround in
support compensation after several years of a de facto pay freeze that
affected most of the software industry. "There was a real danger that
support was beginning to look like a dead-end career," says ASP
executive director Jeffrey Tarter. "The fact that salaries are rising
again should help companies recruit and retain high-quality people,
especially in the managerial, professional and senior-level jobs that
require the most experience and judgment.
The report also noted that retaining talented support employees has
become increasingly essential as companies rely more heavily on
maintenance and post-sales relationship for a large part of their
revenues.
Here's how support employees fared in the 2005 survey's seven major job
categories
(salaries are medians):
Year-to-Year Comparison:
Solid Raises Across the Board |
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2004
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2005 |
Change |
| Senior Support
Executive |
$100,000 |
$112,500 |
+12.5% |
| Department
Manager |
$70,000 |
$75,000 |
+7.1% |
| Analyst/Project
Manager |
$60,000 |
$65,000 |
+8.3% |
| Senior Support
Technician |
$50,000 |
$55,000 |
+10.0% |
| Field Support
Technician |
$50,000 |
$55,500 |
+10.0% |
| Support
Technician |
$40,000 |
$42,000 |
+5.0% |
| Customer Service
Rep |
$32,000 |
$35,000 |
+9.4% |
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The 2006 Tech Support Salary Survey provides comparative compensation
data based on the following variables:
- Skill level
- Company revenues
- Support organization size
- Product price
- Geography (California and Massachusetts)
Copies of the survey are free to ASP members in the
members-only area.
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